SuccessfulSoftwareProjects.com

Knowledge, experience, and expertise are essential to successful software project delivery across all phases. How projects are staffed—with both internal organizational resources and external specialists—is the primary determinant of success or failure.

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Subject Matter Experts (SMEs) provide exceptional value on Commercial Off-the-Shelf (COTS) projects. Their deep functional and domain expertise ensures that COTS products are implemented effectively and efficiently. SMEs help organizations avoid common pitfalls, align solutions with business needs, and provide expert guidance throughout the project lifecycle—ultimately driving better outcomes and successful implementations.

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Internal SMEs:

• Organizational employees with subject matter expertise in the functional business area being implemented (e.g., Procurement, Inventory Management, Manufacturing, Accounts Receivable, Human Resources, Payroll, CRM, SCM, ERP)

• Possess detailed knowledge of the organization's existing business processes and workflows gained through years of hands-on, front-line functional experience

• Serve as critical resources during the Requirements, Solution Design, and Testing phases of implementation projects

 

​​​External SMEs:

• Implementation consultants, system integration partners, and solution architects from outside the organization

• Possess dual expertise: Subject Matter (functional/business domain) and Software Matter (technical product knowledge)

• Bring deep functional and technical knowledge gained through architecting and delivering numerous successful implementation projects across multiple client organizations